Refund policy

Warranty Statement

We guarantees to provide accurate descriptions and high quality product. If Customer has any problems with any executed purchase order, please notify us within 60 days from

the date of shipment.

UNLESS OTHERWISE EXPRESSLY STIPULATED IN PERTICULAR AGREEMENT OR PURCHASE ORDER, We MAKES NO WARRANTY OF FITNESS, SUITABILITY OR MERCHANTABILITY

OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR SPECIAL CIRCUMSTANCE.

Warranty Period

General Term    

Warranty Period of product sold by YANLAN is 12 months as of the date of delivery.

YANLAN will provide economic effort to replace or repair the product free of charge if the defects are caused due to reasons related to raw materials, designation, or

manufacturing process.

YANLAN will repair, replace the product under reasonable charges to the customer if the product defects meets this Warranty Policy.

YANLAN will repairs, replace the defective product, or provide on-site technical support for products exceeding the warranty period on reasonable fees.

Exceptions    

YANLAN will refuse to provide warranty promises if:

a.Products have been beyond the warranty period; or

b.Defections are due to wrong use, un-proper maintenance or storage, or breach of user guides or menu provided by YANLAN; or

c.Defections are results of Force Majeure, which shall mean any acts of law, natural disaster, war, riots, strikes, insurrections, tsunami, typhoon, earthquake, terrorism,

governmental sanctions, legislation changes or any similar event beyond such party’s reasonable control; or

d.Customer has conducted repair actions to the products.

 

the productpackage has been opened by Customer.

Returns & Refund

If customers want to return products for non-quality related reasons, the return period for products sold by YANLAN is 7 days as of the date of delivery. Only unopened and unused product can be returned.

No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched,

programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason

of the return. The note will help YANLAN to serve Customer better and improve our products. Reimbursement will be denied for any product not conforming to the abovementioned

conditions.

Customer shall cover the cost of returning the product. Shipping fees will only be refunded if the return is a result of a shipping error on YANLAN’s part.